Refugees: Information & Supports for Communities

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In cities where the proportion of immigrants in the population grew, crime rates dropped.

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Who is a refugee?

 

A refugee is someone who fled their country because they were in danger, often due to war, religion, politics, or identity. They can’t safely return.  Refugees differ from other types of immigrants in that they were placed in a position where they were forced to leave their country of origin. According to the United Nations High Commissioner for Refugees (UNHCR), over 26 million refugees exist worldwide. Canada welcomes refugees each year through several protection programs.

In addition to refugees and immigrants, there are other people who are impacted by unsafe living conditions in their home countries.  Asylum seekers, internally displaced persons, stateless people, and returnees also experience a wide variety of challenges in their home country or Canada.

  • Asylum Seeker: An asylum seeker is someone who has fled but is still waiting for their refugee status to be approved.
  • Internally displaced persons: People who had to flee their homes but are still within their country. Think of it like having to leave your house but not your province.
  • Stateless Person: A stateless person has no legal citizenship. That means no passport, no government to protect them, and no official rights.
  • Returnee: A returnee is someone who was a refugee but has returned to their home country when it’s safer.

This page explains how refugees arrive in Canada, healthcare and settlement supports available in Ontario, and how communities and employers can help.

Understanding Refugees and Arrival Pathways

Refugee and Humanitarian Resettlement Program:

This program supports refugees outside Canada who need protection. Many refugees arriving through this pathway have lived in refugee camps for extended periods.

 

Government-Assisted Refugees (GARs): Refugees are referred through the United Nations Refugee Agency (UNHCR) or other referral organization. In this program, service provider organization provide government settlement and financial support through the Resettlement Assistance Program (RAP).

Privately Sponsored Refugees (PSRs): An individual or family selected for resettlement in Canada who are supported financially and emotionally by community groups, organizations, or individuals. Sponsors assist wit housing, food, clothing and settlement for up to one year following arrival in Canada.

Blended Visa Office-Referred Refugees (BVORs): Provides the opportunity for both Government and private sponsors to provide shared financial support to refugees identified for resettlement for the UN Refugee Agency.

Port of Entry Claim (POE): Individuals arrive at a Canadian airport, seaport, or land border and immediately make a claim for refugee protection to Canada Border Services Agency (CBSA) officers.

 

In-Canada Asylum Program: 

In-Canada Asylum Program: This program refers to individuals who are already in Canada are able to claim asylum if there is a well-founded fear of persecution or serious harm in their home country.

 

Security and Screening:

All refugees undergo multiple screening steps before arrival, including:

  • Security and background checks
  • Medical examinations
  • Identity verification and biometrics
  • Immigration interviews

Settlement and Financial Supports

Resettlement Assistance Program (RAP): Immediate, essential support for Government assisted refugees during their first months in Canada. Support includes temporary housing, financial support, and newcomer orientation to assist settlement. This program is delivered by specialized Service Provider Organizations (SPOs).

Healthcare Options for Refugees in Ontario

Canada provides publicly funded healthcare for medically necessary services. Refugees may receive healthcare through federal or provincial programs depending on their status.

  • Interim Federal Health Program (IFHP): The IFHP provides temporary healthcare coverage for refugees who are not yet eligible for provincial health insurance. It provides cover for basic services such as doctors visits and hospital care, as well as supplemental services and prescription medication. A complete outline of coverage offered can be found HERE
  • Ontario Health Insurance Plan (OHIP): Refugees may be eligible for OHIP once they receive permanent residency or convention refugee status. Those who are categorized as convention refugees will receive OHIP coverage immediately upon arrival in Ontario.

Private Refugee Sponsors

What is a private refugee sponsor?
Sponsors are people or groups who help refugees settle. They offer financial help, housing support, emotional encouragement, and help navigating life in Canada.

 

Sponsors can be:

  • Groups of five or more friends or community members residing in the same community.
  • Constituent groups or co-sponsors who are smaller groups authorized by an Sponsorship agreement holders to sponsor refugees on their behalf.
  • Churches or schools.
  • Local organizations such as Refugee 613.
  • Sponsorship Agreement Holder –  organizations that have signed an agreement with Immigration, Refugees and Citizenship Canada (IRCC) to resettle refugees from abroad and provide settlement support.

To be a sponsor, you must be a Canadian citizen, permanent resident, or registered, be over 18, and live in the same area as the refugee. You also need enough resources and a plan for how you’ll support them.

Learn more about becoming a sponsor through the Refugee Sponsorship Training Program.

Trauma and Mental Health for Refugees

Many refugees have experienced significant trauma due to violence, displacement, or loss. Mental health challenges may continue after arriving in Canada.

Common mental health impacts include:

  • Anxiety and depression
  • Post-traumatic stress disorder (PTSD)
  • Sleep disturbances and nightmares
  • Difficulty concentrating
  • Survivor’s guilt

 

Children and trauma:

Although young children are often seen as resilient or too young to understand certain situations, they are still deeply affected by trauma. Children under five may struggle to express what they’ve experienced, but trauma can appear through regressive behaviours such as bedwetting, thumb sucking, loss of language, mood swings, new fears, physical symptoms, or increased clinginess.

Older children are equally impacted and may show similar symptoms, along with added challenges at school. Children aged six to eleven are particularly vulnerable, as trauma during this critical developmental stage increases the risk of PTSD. Research shows that traumatic experiences can significantly affect neurological development, leading to difficulties with learning, behaviour, relationships, and emotional regulation. This can mean many newly arrived refugee students face substantial challenges in the classroom.

 

Adolescence and Trauma:

Adolescents are at high risk of experiencing trauma. They are developmentally capable of understanding what has happened to them but often lack the coping skills needed to process it. This is compounded by hormonal changes which can intensify emotional responses. As they try to make sense of their experiences, traumatized teens may engage in risky behaviours such as social withdrawal, mental health disorders, behavioural challenges, resistance to support, or unsafe activities. Because conflict with parents and authority figures is common during this stage, signs of trauma may be overlooked or dismissed. As a result, it is important for parents, educators, community members, and peers to recognize adolescents’ needs and respond appropriately.

 

Adults and Trauma:

Adults generally understand what has happened to them and can articulate their experiences, but they may be unwilling or unable to share. Some may not recognize their experiences as traumatic, particularly if they come from communities where trauma is widespread.

Common responses include hypervigilance, emotional numbness, flashbacks, nightmares, detachment, and distorted perceptions. Some individuals may cope through substance use and may experience depression, anxiety, hostility, or suicidal thoughts. These effects are often intensified in cases of torture or sexual assault, where emotional trauma is frequently accompanied by lasting physical pain or psychosomatic symptoms.

 

Key Support Strategies:

  • Create Safety and Stability: Establish a predictable, calm environment to help reduce high alert levels.
  • Practice Active Listening: Allow them to share their experiences at their own pace, using their own words without pressure.
  • Prioritize Basic Needs: Address immediate, practical necessities like housing, financial, legal, and medical assistance before focusing on deep psychological work.
  • Build Trusting Relationships: Be consistent and patient in interactions, as trust is paramount for individuals who have faced immense, often prolonged, trauma.
  • Respect Cultural Differences: Recognize that trauma manifestations and help-seeking behaviors vary across cultures.
  • Avoid Triggers: Be aware of environmental factors that might cause distress, such as loud noises, specific smells, or news related to their home country.
  • Connect with Community: Encourage participation in social activities and peer support groups to help combat isolation.

What to Avoid

  • Do not pressure them to talk about their traumatic experiences.
  • Avoid making promises that cannot be kept.
  • Do not dismiss, minimize, or criticize their feelings and reactions.

 

Resources:

Supporting Refugees in the Workplace

Employment plays a critical role in refugee settlement and long-term integration. Refugee employees often bring strong motivation, resilience, and a commitment to contributing to their new communities. While some barriers may exist, most can be addressed through practical supports, inclusive workplace practices, and community partnerships.

 

Refugee employees contribute to workplaces by offering:

  • Adaptability and problem-solving skills.
  • Diverse perspectives that strengthen teams and innovation.
  • Enhanced cultural intelligence.
  • More resilient teams.

With appropriate supports, refugee employees succeed across a wide range of roles and sectors.

Common Barriers and How Employers Can Respond:

Qualifications and Credentials
Many refugees arrive with education and skills gained abroad that may be difficult to verify due to language barriers or missing documentation. Here are some tips to support skills and qualification assessments:

Skills Gaps or Skills Presentation
Some refugees may be unfamiliar with Canadian hiring practices or have experienced gaps in employment.

 English Language Proficiency
Language barriers can affect recruitment, onboarding, or workplace communication.

  • Partner with organizations that provide workplace language training.
  • Offer translated onboarding or safety materials where possible.
  • Assign a peer mentor or bilingual colleague for initial support.
  • Encourage language development through learning opportunities on the job.

 Cultural Differences
Workplace norms, communication styles, and religious or cultural practices may differ.

Local Immigration Partnerships can support employers through tools such as intercultural competency training and assessment.

 

 Providing Additional Support
Some refugee employees may benefit from more holistic support, particularly during the early stages of employment. This may include:

  • Confidence-building and coaching.
  • Orientation to Canadian workplace culture –Employment plays a critical role in refugee settlement and long-term integration. Refugee employees often bring strong motivation, resilience, and a commitment to contributing to their new communities. While some barriers may exist, most can be addressed through practical supports, inclusive workplace practices, and community partnerships.

Refugee employees contribute to workplaces by offering:

  • Adaptability and problem-solving skills.
  • Diverse perspectives that strengthen teams and innovation.
  • Enhanced cultural intelligence.
  • More resilient teams. 

Additional Resources:

 

How to Help a Refugee Find Housing

Finding safe and affordable housing is one of the most immediate challenges refugees face upon arrival in Canada. While pathways differ depending on sponsorship type, access to housing is increasingly difficult due to low vacancy rates and rising rental costs, particularly in Ontario.

 

Government-Assisted Refugees (GARs): For Government-assisted refugees support is provided by settlement agencies upon arrival. These agencies help coordinate temporary accommodations and assist refugees in finding longer-term housing. Some costs, such as travel to Canada, may be provided as repayable loans.

 

Privately Sponsored Refugees (PSRs): Privately sponsored refugees do not receive government income support during their first year. Sponsors are responsible for securing and funding housing and basic needs until the refugee becomes self-sufficient or the sponsorship period ends.

 

Housing Challenges

Across Ontario limited housing supply and high rental costs make securing accommodation difficult. Refugees may also face barriers such as limited rental history, unfamiliarity with tenant rights, language barriers, and fewer personal networks to help identify housing options.

 

How to Help:

  • Offer Temporary Housing: Providing short-term accommodation can offer stability while permanent housing is secured and help refugees build local connections.
  • Arrange Short-Term Accommodations: Hotels or AirBnB’s may be used as temporary solutions when other options are unavailable, though they are costly and not suitable for long-term stays.
  • Support Long-Term Rentals: Assisting refugees to secure a rental apartment or house provides stability and a foundation for settlement. Support may include help with rental applications, understanding lease agreements, or connecting to housing and Settlement Services.

 

Housing Resources

Myth Busting: Refugees in Canada

There is a great deal of misinformation about refugees, which can contribute to misunderstanding and stigma. Understanding the facts is essential to building informed, welcoming communities.

Globally, millions of people are forcibly displaced. Refugees represent only a portion of those displaced, and many are hosted in countries neighbouring conflict zones.

In Canada, refugees arrive through two main pathways:

  • In-Canada Asylum Program – for individuals making refugee claims from within Canada.
  • Refugee and Humanitarian Resettlement Program – for individuals referred from outside Canada.

 

Common Myths About Refugees:

 

Myth: Refugees don’t want to work and rely on public assistance.

Reality: Refugees are motivated to work and become self-sufficient. Employment rates increase over time and eventually align with those of Canadian-born residents. Many refugees also start businesses and contribute to local economies.

Only Government-Assisted Refugees receive short-term income support, typically for up to one year, through the Resettlement Assistance Program (RAP). This support is comparable to social assistance available to others in Canada.

 

Myth: Refugees do not pay taxes.

Reality: Once employed, refugees pay the same taxes as all residents. Over time, refugees contribute more in taxes than they receive in public services, consistent with broader immigration trends.

 

Myth: Refugees are dangerous or increase crime.

Reality: Refugees are fleeing violence, not bringing it with them. All refugees admitted to Canada undergo extensive security, identity, and health screening. Research consistently shows that immigration is associated with stable or lower crime rates.

 

Myth: Canada accepts more refugees than most countries.

Reality: While Canada plays an important resettlement role, it hosts a relatively small share of the world’s refugees. The majority are hosted in low and middle-income countries, often close to conflict regions.

 

Myth: Refugees “jump the queue” ahead of immigrants.

Reality: Refugees and immigrants enter Canada through entirely separate programs. Refugees are forced to flee their homes, while immigrants apply voluntarily. Refugee processing timelines are often lengthy and distinct from economic or family immigration streams.

 

Resources:

Meet the Moment | World Refugee Day 2025

Page updated on February 5, 2026
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