Getting a Phone & Internet Service

Mobile Phones

There are many different providers who offer mobile service in Canada (Bell, Rogers, Telus, Virgin Plus, Koodoo, Wind, etc) The majority of these companies offer similar monthly plans that include data (access to the internet), phone (calling) and messaging (text, photo, and video). Unlimited phone, text, video, and picture has become the norm, but where the plans tend to differ is data amounts which are measured in gigabytes (GB). Companies will offer plans with different amounts of data to suit your needs, and they will also provide a charge for data overages if you use more data than your plan allows. Data overages can get very expensive, so it is best to carefully consider how much data you think you will need for the month. If your phone is connected to Wifi, this will not affect the amount of data you.

Buying a device with your plan 

Most providers offer the option to finance a new device when you agree to a two-year contract with them. The devices often work out to be a less expensive price than when purchased alone. The device price will be divided into monthly payments and included on your bill in addition to the plan fee. Some older devices will not require a down payment, but the latest devices most likely will. Some providers may require you to return the device at the end of your contract, or pay the remaining balance out to keep it. Most mobile providers will require a credit history check to finance a phone, and it may be a good option to build credit with a pay as you go device. There is more information on this further down. 

Bring your own device plans 

The other type of plan offered by service providers is the bring your own phone plan. Chances are after two years; your device is still in good shape and you can continue using it. In this case, you can purchase the BYOP plan which does not include a device fee, and does not require you to agree to a two-year contract. This allows you to shop around for whichever provider has the best deal going on at the time.

Pay as you go, and Sim Cards 

Some mobile providers offer pay as you go plans, or pay as you go devices. This can be a good option if you are new to the country, as it allows you to build a credit score with the company. Many companies also offer an international texting package so you can keep in touch with family and friends back home.

There are two ways to use pay as you go: 

1. Bring your own unlocked device and purchase a sim card already loaded with text, talk, and internet. 

2. Buy a pre-paid device already loaded with text, talk, and internet (this is a less common option)

Pay as you go allows you to know exactly what you are paying every month ahead of time, and you will not receive a bill. If you run out of minutes, texts, or internet, you can often purchase more sim cards are convenience stores, grocery stores. 

Home Internet Service 

Often the same providers who offer mobile phones and plans also offer home internet service. There are some other companies that only offer internet services. Companies don’t always have availability in every area, so it is best to use their online tool to check if they can service your area. You can also call and ask. They are offered in plans with different amounts of data (unlimited is the most common, but can also be the most expensive) and different download/upload speeds. Most home internet packages also include a Wifi router which will either be sent to your home, or installed if you choose to have your service installed by a technician.  

Consumer Rights 

Canada makes rules for all mobile and internet service providers. It is important to know your rights. If you ever need to reference them, here are some great resources:

• Know Your Rights When Signing a Wireless Contract

• CRTC, Phone Code (mobile)

Spam and Telemarketing Calls: Protect Yourself 

It is very common to get calls from people who are up to no good on your cell phone. They may try to get your SIN number, credit card number, or other personal information that they could use to steal your identity or money. Never give out any personal or banking information over the phone. Telemarketing (sales) calls are also common. You can find more information about your rights regarding telemarketing here: 

• CRTC, Phone Telemarketing

Accessing Free Internet 

Most local libraries offer free computer and internet access. They often also provide printing services for a fee. Most fast-food restaurants and coffee shops also offer free Wifi if you make a purchase. This can be a good alternative in a fix.